Technical Operations & AI Automation Engineer (India/Remote)

Peakflo seeks an engineer combining technical operations expertise with AI automation capabilities — an L2 support and automation role serving as the final escalation point for production database issues, complex migrations, and payment flow failures, while automating repeatable solutions.

L2 Investigation & Incident Response

• Own escalated production issues including database anomalies, failed transactions, and data corruption.
• Conduct deep PostgreSQL/MongoDB query analysis: explain plans, slow query logs, lock contention evaluation.
• Triage payment failures across Southeast Asian payment rails and reconciliation gaps.
• Lead complex data migrations with zero data loss tolerance.
• Author post-mortems and runbooks.

AI-Powered Automation

• Build internal AI agents automating investigation workflows.
• Deploy LLM-powered diagnostics for log summarization and anomaly detection.
• Instrument production systems with observability tooling (Langfuse, OpenLLMetry).
• Automate any manually repeated task.

Platform & Developer Tooling

• Build CLI tools, internal dashboards, and deployment scripts.
• Manage CI/CD pipelines and staging/production alignment.
• Maintain GCP infrastructure: IAM, secrets, Docker/Kubernetes deployments.
• Support ERP integrations (NetSuite, Xero) and payment provider onboarding.

Required Qualifications

• Fluency with PostgreSQL and/or MongoDB with explain plan proficiency.
• Experience debugging payment flows and financial data pipelines.
• Strong Python and bash scripting capabilities.
• Ability to own ambiguous, high-pressure incidents with limited documentation.

Preferred Qualifications

• Southeast Asian payment provider experience (GrabPay, PayNow, PromptPay, Xendit).
• AI coding agent experience (Claude Code, Cursor, Copilot).
• LLMOps exposure in production environments.
• Fintech, B2B SaaS, or finance operations background.
• NetSuite or Xero integration familiarity.

Benefits include competitive compensation, comprehensive health and wellness coverage, direct CTO access from day one, flexible hours and remote work options, and deep engineering platform exposure.