Technical Operations & AI Automation Engineer (Bangkok/Hybrid)

Peakflo seeks an engineer to own escalated production issues and build AI automation to prevent recurring problems. This L2 support and automation position reports directly to the CTO.

L2 Investigation & Incident Response

• Manage escalated production issues including database anomalies, failed transactions, and data corruption.
• Analyze PostgreSQL/MongoDB queries, slow logs, and index performance.
• Resolve payment failures across Southeast Asian payment rails and PSP integrations.
• Execute complex data migrations with zero data loss.
• Document post-mortems and develop runbooks.

AI-Powered Automation

• Build internal AI agents automating repetitive investigation workflows.
• Deploy LLM-powered diagnostics for log analysis and anomaly detection.
• Instrument systems with observability tools (Langfuse, OpenLLMetry).
• Automate manual tasks identified as repetitive.

Platform & Developer Tooling

• Build CLI tools, dashboards, and internal scripts.
• Manage CI/CD pipelines and deployment workflows.
• Maintain GCP infrastructure (IAM, secrets, Docker/K8s).
• Partner on ERP integrations (NetSuite, Xero) and payment provider onboarding.

Required Skills

• PostgreSQL/MongoDB fluency with query optimization expertise.
• Payment flow debugging and financial data pipeline experience.
• Python and bash scripting proficiency.
• Comfort managing ambiguous, high-pressure incidents.

Preferred Qualifications

• Southeast Asian payment provider experience (GrabPay, PayNow, PromptPay, Xendit).
• Hands-on AI coding agent usage (Claude Code, Cursor, Copilot).
• LLMOps production deployment experience.
• Fintech or B2B SaaS background.
• ERP integration familiarity.