Fin is an AI Customer Agent company serving nearly 30,000 businesses. The Research, Analytics & Data Science (RAD) team drives decision-making through data science and research, generating insights that shape customer empathy and product strategy.
Key Responsibilities
- Partner with product teams to identify critical questions and provide data-driven answers.
- Develop product success metrics, set targets, and measure outcomes.
- Design and maintain end-to-end data pipelines with stakeholder collaboration.
- Work with product researchers to understand customers and business dynamics.
- Influence product roadmap through exploratory analysis.
- Use AI tools to accelerate analysis and automate workflows.
- Build scalable dashboards and self-serve analytics capabilities.
- Communicate compelling data stories across the organization.
Required Skills
- 5+ years of experience working with data to solve problems and drive evidence-based decisions.
- SQL proficiency and statistical grounding.
- Product team collaboration experience.
- Track record delivering actionable insights with minimal oversight.
- Strong communication abilities.
- Scientific computing language experience (e.g. Python).
- AI tool proficiency increasingly important.
Bonus Skills: data modeling, ETL/dbt experience, internal tool building.
Benefits include competitive salary, equity, unlimited Claude Code access, lunches, insurance, and flexible time off.