Forward Deployed Software Engineer

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences, serving nearly 30,000 global businesses. This role bridges the gap between customer needs and product innovation, working on AI Agent for Customer Service implementations for strategic accounts.

Key Responsibilities

• Enable customer adoption by helping prospects leverage Fin's AI capabilities.
• Embed with strategic customers to understand business challenges and technical requirements.
• Code alongside customer technical teams as a trusted expert.
• Collaborate with Sales, Success, and Product teams for seamless delivery.
• Contribute to scaling the Forward Deployed Engineering function.

Required Skills

• Strong engineering background (Computer Science, Math, or Physics preferred).
• SaaS product experience; startup background advantageous.
• AI/ML interest with ability to learn novel architectures quickly.
• Cross-functional collaboration abilities.
• Proficiency in a high-level programming language (JavaScript, Python, Ruby, etc.).
• Rapid prototyping and shipping capabilities.
• REST API expertise.
• Strong communication across technical and non-technical audiences.
• Willingness to travel and work on-site with customers.

Benefits include competitive salary and equity, daily lunch and snacks, pension matching (up to 4%), comprehensive health/dental insurance, flexible PTO, parental leave, Cycle-to-Work Scheme support, and a standard-issue MacBook.